Mitel Contact Center Management Installation Guide
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Getting Started
Mitel Contact Center Management and Call Accounting provide data collection, analysis and storage,
security, forecasting, real-time monitoring, reporting, and wall sign programming for use in managing your
contact center. Mitel Intelligent Queue provides incoming call handling, voice and web callbacks, call
recording, call detail reporting, music on hold, alarming, remote database verification, and advanced routing
options.
This section provides general information about this document. It also lists resources for further technical
documentation.
VMware Integration
Contact Center Management, Call Accounting, and Intelligent Queue solutions are supported for use with a
variety of VMware products and features. For a specific list of supported products and features, see the
Contact Center Solutions and Call Accounting System Engineering Guide.
By integrating withVMware solutions, Contact Center Management, Call Accounting, and Intelligent Queue
enable your business infrastructure to consolidate resources, increase energy efficiency, ensure business-
critical application reliability and business continuity, and ensure you can quickly recover from both planned
and unplanned outages.
This document provides detailed instructions on deploying VMware Ready .ova virtual machines pre-loaded
with Contact Center Management/Call Accounting and/or Intelligent Queue. Pre-loaded .ova virtual machines
enhance the speed and ease of installing and deploying Contact Center Management, Call Accounting, and
Intelligent Queue by coming pre-loaded on a Windows Server 2008 operating system, configured with all
prerequisites, and only requiring minor software configuration changes to get your business operational.
Hardware and software recommendations
In accordance with best practices for business, it is recommended you install the appropriate antivirus
software with the latest virus definitions and data backup software on the Enterprise Server.
Refer to the following Contact Center Solutions and Call Accounting System Engineering Guide sections for
requirements and other considerations for your solution:
l Server hardware and software requirements
l Client computer hardware and software requirements
l SQL Server requirements
l VMware
For the latest System Engineering guide, browse to
http://www.prairiefyre.com/wp-content/rscs/documentation//CCS_Sys_Eng.pdf
