Virtual machine download
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Installation overview
Installing Contact Center Management, Call Accounting, and Intelligent Queue on VMware is a two-step
process. First you must deploy the Contact Center Management, Call Accounting, and/or Intelligent Queue
Enterprise Server, which is an .ova virtual machine that is installed on a supported VMware server. Once the
virtual machine has been deployed, there are several post-deployment installation and configuration steps that
must be completed to get your business up and running. These include:
l Licensing the virtual machine's copy of Windows Server 2008
l Changing the administrator account credentials for the server
l Licensing Contact Center Management, Call Accounting, and/or Intelligent Queue
l If using Contact Center Management / Call Accounting
l Configure media servers
l Synchronize the telephone system(s) with the YourSite database
l If using Intelligent Queue
l License Intelligent Queue purchased options
l Configure port settings
l Configure PBX settings
l Configure Intelligent Queue functionality
The following sections detail how to deploy ContactCenter Management, Call Accounting, and Intelligent
Queue .ova virtual machines and the post-deployment installation and configuration changes required for all
applications.
Virtual machine download
To download the Contact CenterManagement/Call Accounting and/or Intelligent Queue virtual machine
1. Log on to the Enterprise Server with a Windows administrator account.
2. The account must have full administrative privileges.
3. Ensure all of the Windows programs are closed.
4. Using a web browser browse to http://www.mitel.com.
5. Click Login.
6. Type your MOL User ID and Password and click Log in.
7. Under Support click Software Downloads.
8. To download
l Contact Center Enterprise Edition software, click Contact Center Enterprise Edition=>Contact
Center Enterprise Edition Software Download.
l Contact Center Business Edition software, click Contact Center Business Edition=>Contact
Center Business Edition Software Download.
The Knowledge Base article pertaining to Contact Center Enterprise or Business Edition will open.
9. If you selected Contact Center Enterprise Edition in step 7, after Download the Mitel Networks
Contact Center Enterprise Edition, click CCEE_FullRelease. Otherwise, if you selected Contact
Center Business Edition in step 7, after Download the Mitel Networks Contact Center Business
Edition, click CCBE_FullRelease.
The Download Center opens.
10. Review and ensure you have performed all steps included in the Before you begin and Installing
prerequisite software sections of the Download Center.
11. Under Browser-based downloads / VMware Virtual Appliances, click a VMware .ova file Web or
FTP Download link to install the latest version of Contact Center Management / CallAccounting and/or
Intelligent Queue.
12. Click Save.
13. Select a location to save the virtual machine .ova file to on your hard drive.
