9 Troubleshooting
Install wizard’s error messages
260 S8100 Installation and Upgrades
November 2003
Unable to set xxxx:yyyy from [ffff] Install wizard could not read the key yyyy from section xxxx in the ini file
ffff. Check:
• The ini file ffff should be in the same directory as Setup.exe
(install wizard).
• The ini file ffff should have read permissions.
• The ini file ffff has the section xxxx and a value for the key yyyy.
Unable to determine screen resolution Escalate.
Screen resolution must be at least 640
× 480.
Install wizard requires that the screen resolution be at least 640 × 480.
Unable to determine the operating
system
Escalate.
Unable to determine operating system
version
Escalate.
Operating system must be Windows
2000 Server.
The underlying OS is not Windows 2000 Server.
Must have administrator privileges to
run this program
Installer does not have administrative privileges.
Unable to get free disk space on X
drive
Escalate.
Not enough space on X drive for new
install. Space required is Y.
Free up space, and ensure that there is at least Y MB space on drive X.
Not enough space on X drive for an
upgrade. Space required is Y.
Free up space, and ensure there is at least Y MB space on drive X.
Unable to parse path Escalate.
Unable to remove last slash from path Escalate.
Unable to get current path Escalate.
Unable to create [XXXX] Escalate.
Unable to create a target directory Ensure that the path is syntactically correct and you have access rights to
the target drive.
Unable to allocate memory required
to complete the copy file process
Free memory by terminating as many running applications as possible.
Not enough disk space on target drive
to copy the files
Free disk space on target drive.
Unable to open the input file Ensure that the source file has a valid file name, and that the source file
and target directory exist.
Unable to copy the requested file Escalate.
Target file is read-only Remove read-only attribute from target file, and try again.
Error message Possible explanation/remedy
