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Troubleshooting
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Troubleshooting
CD, DVD, CD-RW, or DVD/CD-RW drives
Your computer does not recognize a disc or the drive
■ The disc may not be correctly seated in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
that the retainers hold the disc in place.
■ Make sure that the disc label is facing up.
■ Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■ Clean the disc. For more information, see “To clean a CD or DVD:” on
page 266.
■ Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
An audio CD does not produce sound
■ Make sure that the CD label is facing up.
■ Make sure that the volume control on your notebook is turned up. For
more information, see “System key combinations” on page 25.
■ Make sure that the Windows volume control is turned up. For more
information, see “Adjusting the volume” on page 81 or “Adjusting the
volume in Windows 2000” on page 84.
■ Make sure that Mute is not selected. For more information, see “System
key combinations” on page 25, “Adjusting the volume” on page 81, or
“Adjusting the volume in Windows 2000” on page 84.
■ Clean the CD. For more information, see “To clean a CD or DVD:” on
page 266.
■ Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■ Reinstall the audio device drivers. For more information, see “Reinstalling
device drivers” on page 243.
