7-68 Troubleshooting
EN
Table 7-26. Skew
Possible Cause Action
Paper does not meet
printer specifications
or is stored
improperly.
1. Print a few more pages to see if the problem
corrects itself.
2. Turn over the stack of paper in the tray. Also try
rotating the paper 180°.
3. Check the paper (or other print media) type and
quality. Replace the paper, and advise the customer
to use the recommended paper and store it properly.
Paper is not loaded
correctly or trays are
not adjusted properly.
Make sure paper is loaded correctly and that the
guides fit properly against the paper stack.
Registration Assembly
is improperly installed.
Be sure that the Registration Assembly is installed
correctly.
Table 7-27. Toner Smear
Possible Cause Action
Dirt in the printer. 1. Print a few more pages to see if the problem
corrects itself.
2. Clean the inside of the printer (page 4-2) or use
the printer’s cleaning page (page 4-4).
Dirty Fusing Rollers.
Toner build-up can
cause the print on a
page to smear.
Remove and inspect the Fusing Assembly for
excessive toner build-up. Clean using alcohol.
Paper might be too
smooth.
Check the paper (or other print media) type and
quality.
Defective Toner
Cartridge.
Replace the Toner Cartridge. (See instructions with
the Toner Cartridge.)
