Chapter 5 Problem Solving 195
Determining Printer Problems
Garbled pages print,
there are overprints, or
only a portion of a page
prints.
z Ensure that your software application is configured for the correct
printer.
z Replace the printer interface (I/O) cable with a cable you know
works to see if the cable is defective.
z Your parallel printer cable might be defective. Use a high-quality
cable; see page 36
for an HP cable part number.
z Set the PERSONALITY item in the Configuration Menu to AUTO
(page 295
). The printer may have been set to PCL and a PS job
was sent to the printer, or vice versa.
z Data sent to the printer may be corrupt. Try sending another file to
see if it prints.
The job was not
duplexed.
z Make sure that you are using the correct paper size (page 254
).
z You may need to add more printer memory (page 312
).
Data is missing, but there
are no printer messages.
z Check your software application to be sure the print file contains
no errors.
z Check your cable to ensure that it is securely connected to both
the printer and the computer.
z Your parallel printer cable may be defective. Use a high-quality
cable; see page 36
for an HP cable part number.
Printing is Incomplete or Incorrect (continued)
