7 Problem solving 127
Understanding product messages
ROTATE PAPER
IN TRAY xx
alternates with
Ready
Tray xx is loaded with Letter or A4 paper in the portrait orientation, but the job that used the
tray did not specify booklet making.
Tray xx has letter (or A4) but the paper needs to be rotated.
SIZE MISMATCH
TRAY xx=[SIZE]
Tray xx is loaded with paper that is longer or shorter in the feed direction than the size
configured for the tray.
Follow the instructions on the pop-up dialog box.
STAPLE AREA SAFETY
PROTECTION ACTIVATED
A staple safety alert has occurred.
Remove any obstruction from the stacker bin ejection area.
STAPLER LOW
ON STAPLES
The stapler device is running out of staples and needs to be refilled.
STAPLER OUT OF
STAPLES
The stapler device is out of staples and needs to be refilled.
TRAY xx CONTAINS
UNKNOWN MEDIA
The product cannot sense what type of media is in the specified tray (xx).
TRAY xx EMPTY
alternates with
Ready
Load the empty tray (xx) to clear the message.
If you do not load the specified tray, the product will continue printing from the next available
tray, and the message will continue to display.
Message Explanation or recommended action
