Troubleshooting Your Workstation
Use Or Configuration Problems
Chapter 7
170
NOTE Before removing the cover, always switch off the display and workstation. Disconnect the
power cord and any accessory cables. When checks have been completed, close the
workstation, reconnect the power cord and accessory cables. Verify that the workstation
boots correctly.
Check that... How...
The drive is correctly configured in
the Setup program. Refer to
page 179.
1. Switch the workstation OFF then ON.
2. When the message Press F2 to Enter Setup appears, press the F2 key.
3. Check the drive is enabled and the correct type is selected.
Restore the default settings in the
Setup program.
1. When the message Press F2 to Enter Setup appears, press the F2 key.
2. Press the F9 key to restore the default settings.
The drive cables are correctly
connected.
1. Check the drive cables are correctly connected (refer to Chapter 6).
2. Close the workstation, switch it on, check if it works.
The drive cable is working.
1. Replace the drive cable by a known working cable from the same
model of workstation.
2. Close the workstation, switch it on, check if it works.
If the drive still does not work, run e-DiagTools to perform one of the hardware diagnostics tests. Refer to
page 182.
Check that... How...
The drive is working with HP
e-DiagTools.
1. Replace the drive by a known working drive from the same model
of workstation.
2. Close the workstation, switch it on, check if it works.
You may need to update the Basic
Input Output System (BIOS).
Create a bootable floppy to update the BIOS. Refer to page 176.
Check that... How...
The system board is working.
1. Replace the system board by a known working board from the
same model of workstation.
2. Close the workstation, reconnect the power cord and check that the
workstation and drive work.
3. If the drive works, contact HP Support or your authorized dealer
for further troubleshooting information.
You receive a S.M.A.R.T. alert
during the Power-On-Self-Test.
Recommended action: Carry out an immediate data backup, then
contact HP Support or your authorized dealer for a replacement hard
drive. Refer to page 180.
If there is a hard disk drive crash, refer to Chapter, “Recovering Hard Disk Drive Contents (Windows only),” on
page 186.
If the problem persists, contact HP Support or your authorized dealer.
