Managing the print cartridge
Using, storing, and monitoring print cartridges can help ensure quality printer output.
HP print cartridges
When you use a genuine new HP print cartridge (part number C9730A, C9731A, C9732A,
C9733A), you can obtain the following supplies information:
● percentage of supplies remaining
● estimated number of pages remaining
● number of pages printed
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or
remanufactured. Because they are not genuine HP products, HP cannot influence their
design or control their quality. Service or repair required as a result of using a non-HP print
cartridge will not be covered under the printer warranty.
If you use a non-HP print cartridge, certain features, such as remaining toner volume data,
may not be available.
If the non-HP print cartridge was sold to you as a genuine HP product, see
HP fraud hotline.
Print cartridge authentication
The HP Color LaserJet 5500 series printer automatically authenticates the print cartridges
when the cartridges are inserted into the printer. During authentication, the printer will let you
know whether a cartridge is a genuine HP print cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and
you believe you purchased an HP print cartridge, see
HP fraud hotline.
HP fraud hotline
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) when you install an HP
print cartridge and the printer message says the cartridge is non-HP. HP will help determine if
the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
● You are experiencing a high number of problems with the print cartridge.
● The cartridge does not look like it usually does (for example, the orange pull tab is
missing, or the packaging differs from HP packaging).
Print cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION
To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.
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