Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
LTO-3 Tape Drive User’s Guide 71
Internal tape drive: 7
1 Power down the system.
2 Be sure there are no SCSI ID conflicts between the tape drive and
other SCSI devices.
3 Be sure you are using a proper SCSI cable and proper termination.
4 Check the SCSI cable for bent pins.
5 Try to use SCSI cable from other SCSI controller bus chain if possible.
6 If these suggestions do not help, the tape drive may be bad and
Customer Support should be contacted.
Desktop tape drive:
7
1 Power down system.
2 Power cycle desktop tape drive.
3 Be sure there are no SCSI ID conflict between the tape drive and other
SCSI devices.
4 Be sure you are using a proper SCSI cable and proper termination.
5 Check the SCSI cable for bent pins.
6 Try to use SCSI cable from other SCSI controller bus chain if possible.
7 If these suggestions do not help, the tape drive may be bad and
Customer Support should be contacted.
Tape Drive
Recognized
During System
Boot But Not by
Operating System
or Application
7
Windows Operating System
When the tape drive is installed in a Windows operating system,
Windows displays a message on the screen if it does not have a driver in
place for the tape drive.
If the tape drive will be used by an ISV application, you can click on the
Cancel button to remove the message. When the ISV backup software
application is running, the application invokes its drivers to run the tape
drive. However, if you use a native Windows operating system backup
utility, you must install the proper tape driver for the tape drive.
