Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
LTO-3 Tape Drive User’s Guide 73
2 If the Power LED is illuminated but other LEDs are on or flashing.
check to see if other LED activity is normal or abnormal (see table 4
on page 25).
3 If the
Power-On-Self-Test Failure LEDs are on, contact Customer
Support.
4 If other LEDs are on, reboot the drive by holding the front panel
button for more than 5 seconds and releasing it or by power cycling
the drive.
5 Verify that the tape drive passed the
Power-On-Self-Test by viewing
LED activity. All LEDs should be off approximately 20 to 30 seconds
after the tape drive reboots.
6 If the
Power-On-Self-Test Failure LEDs are on, contact Customer
Support.
7 If all the LEDs are off, except
Power, and a tape cannot be inserted
into the tape drive, examine the tape and the inside of the tape drive.
• Be sure there are no tape labels interfering with tape insertion.
• Be sure tape labels are only on proper tape surfaces, and that
labels are flat and not curled.
• Be sure the tape drive opening is free of debris and tape labels.
• Be sure the tape pin and tape are fully within the cartridge.
• Attempt to insert a second tape if available.
8 If a tape still cannot be inserted into the tape drive:
• If you are inserting a cleaning cartridge:
• Be sure the cleaning tape is valid. The tape drive ejects
unsupported cleaning tapes.
• Be sure that the cleaning tape has not expired, see table 4
on
page 25 for “Cleaning Cartridge at EOT.”
• If these suggestions do not resolve the problem, contact
Customer Support.
• If you are inserting a data tape, the tape drive may be bad.
Contact Customer Support.
