If you need service or assistance,
we suggest you follow these four steps:
1
l
Before calling for assistance.. .
Performance problems often result from
little things you can find and fix yourself with-
out tools of any kind.
If nothlng operates:
l
is the range correctly plugged into a live
circuit with the proper voltage? (See Instal-
latlon Instructlons.)
0 Have you checked the main fuse or circuit
breaker box?
If the mlcrowave oven will not run:
l
Is the timer set?
l
Is the door firmly closed and latched?
l
Did you touch START?
l
Did you follow the directions exactly?
I? mlcrowave cooklng times seem too long:
l
Is the electric supply to your home low or
lower than normal? Your electric company
can tell you if the line voltage is low.
0 Is the Cook Power at the recommended
setting?
l
Are you allowing for more time when cook-
ing more food at one time?
If the display shows a tlme counting down
but the oven Is not cooklng...
l
Is the Hold indicator light on?
l
Is the-Minute Timer and no Cook Cycle indi-
cator iight on?
l
Is the oven door closed completely?
If the mlcrowave oven turns off too soon or
not soon enough when uslng the probe:
e Is at least Ii3 of the probe in the food?
a Is the probe tip in the center of the food?
0 Is the probe touching bone or tat?
l
Have you allowed roasts to stand for a few
minutes after cooking?
l
Is the probe plugged tightly into its socket?
l
Is the Cook Power set where it should be?
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Is the COOK TEMP set at the end
temperature you want?
If the lower oven will not operate:
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Is the Oven Selector turned,to a setting
(BAKE or BROIL, but not TIMED)?
l
Is the Oven Temperature Control turned to a
temperature setting?
If surface units will not
operate:
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Have you checked main fuse or circuit
breaker box?
l
Are surface units plugged in all the way?
l
Do the control knobs turn?
If surface unlt knob or knobs will not turn:
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Did you push in before trying to turn?
l
Is the spring replaced as shown on
page JO?
If the Self-Cleanlng cycle will not operufe:
l
Are the Oven Selector and the Oven Tem-
perature Control set to “CLEAN?”
l
Does the Start Time Dial show the correct
time of day?
l
Is the Stop Time Dial set ahead to the time
you want the cleaning cycle to stop?
l
Is the Lock Lever all-the way to the right?
(The Clean Light will come on.]
If cooklng resufh aren’t what you expect:
l
Is the range level?
l
Are you using pans recommended in the
Cooklng Gulde?
l
If baking, have you allowed 1% to 2 inches
[4-5 cm) on all sides of the pans for air
circulation?
l
Does the oven temperature seem too low or
too high? See “Adjusting the oven tempera-
ture control.”
l
Have you preheated the oven as the recipe
calls for?
l
Are the pans the size called for in the
recipe?
l
Are you following a tested recipe from a
reliable source?
l
Do the cooking utensils have smooth, flat
bottoms?
l
Do the cooking utensils fit the surface unit
being used?
See the Cooklng Guide for more information
on cooking problems and how to solve them.
2
l
Ifyou need assistance* . . .
Call the Whlrlpool COOL-LINE@ service as-
sktance telephone number. Dlal free from:
Contlnental
U.S.
. . . . . . . .
(800) 253-1301
Mlchlgan . . . . . . . . . . . . , . . . (600) 632-2243
Alaska 6 Hawall
. . . . . . . . (800) 253-l 121
and talk with one of our trained Consultants.
The Consultant can instruct you in how to ob-
tain satisfactory operation from your appli-
ance or, if service is necessary, recommend a
qualified service company in your area.
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