MPC User Manual Rev 0D 10
Customer Service
Customer Service
EURO4 FIRMWARE UPDATES AND UPGRADES
Firmware updates are firmware revisions to an existing model, which improves basic functionality of
the GPS receiver. During the one-year warranty coverage following initial purchase, firmware updates
are supplied free of charge. After the warranty has expired, firmware updates and updated manuals
may be subject to a nominal charge.
Firmware upgrades are firmware releases, which increase basic functionality of the receiver from one
model to a higher level model type. When available, upgrades may be purchased at a price, which is
the difference between the two model types on the current NovAtel GPS Price List plus a nominal
service charge.
Please see Section 6.2, MPC Firmware Upgrades & Updates on page 75 for a description on how
your MPC is upgraded/updated via the web.
CONTACT INFORMATION
Firmware updates and upgrades are accomplished through NovAtel authorized dealers.
Contact your local NovAtel dealer first for more information. To locate a dealer in your area or if the
problem is not resolved, contact NovAtel Inc. directly using one of the following methods:
Call the NovAtel GPS Hotline at 1-800-NOVATEL (North America), or 403-295-4900 (international).
Fax: 403-295-4901
E-mail: support@novatel.ca
Website: http://www.novatel.com
Write: NovAtel Inc., Customer Service Dept., 1120 - 68 Avenue NE, Calgary, AB., Canada, T2E 8S5
* Before contacting NovAtel Customer Service regarding software concerns, please do the
following:
Install the MPC on the internet with a fixed IP address or phone number so that NovAtel
Customer Service can access it directly. Also, supply your IP address, or phone number, to
NovAtel Customer Service.
You may be requested to send Customer Service any *. log files that appear in your MPC’s ftp
site or your root directory.
