MPC User Manual Rev 0D 9
Warranty Policy
Warranty Policy
NovAtel Inc. warrants that its Global Positioning System (GPS) products are free from defects in materials and
workmanship, subject to the conditions set forth below, for the following periods of time:
MPC Receiver One (1) Year
GPSAntenna™ Series One (1) Year
Cables and Accessories Ninety (90) Days
Software Support One (1) Year
Date of sale shall mean the date of the invoice to the original customer for the product. NovAtel’s responsibility
respecting this warranty is solely to product replacement or product repair at an authorized NovAtel location only.
Determination of replacement or repair will be made by NovAtel personnel or by technical personnel expressly
authorized by NovAtel for this purpose.
There are no user serviceable parts in the GPS receiver and no maintenance is required. When the status code
indicates that a unit is faulty, replace with another unit and return the faulty unit to NovAtel Inc.
Once you have obtained an RMA number, you will be advised of proper shipping procedures to return any
defective product. When returning any product to NovAtel, please return the defective product in the original
packaging to avoid ESD and shipping damage.
THE FOREGOING WARRANTIES DO NOT EXTEND TO (I) NONCONFORMITIES, DEFECTS OR
ERRORS IN THE PRODUCTS DUE TO ACCIDENT, ABUSE, MISUSE OR NEGLIGENT USE OF
THE PRODUCTS OR USE IN OTHER THAN A NORMAL AND CUSTOMARY MANNER,
ENVIRONMENTAL CONDITIONS NOT CONFORMING TO NOVATEL’S SPECIFICATIONS, OR
FAILURE TO FOLLOW PRESCRIBED INSTALLATION, OPERATING AND MAINTENANCE
PROCEDURES, (II) DEFECTS, ERRORS OR NONCONFORMITIES IN THE PRODUCTS DUE TO
MODIFICATIONS, ALTERATIONS, ADDITIONS OR CHANGES NOT MADE IN ACCORDANCE
WITH NOVATEL’S SPECIFICATIONS OR AUTHORIZED BY NOVATEL, (III) NORMAL WEAR
AND TEAR, (IV) DAMAGE CAUSED BY FORCE OF NATURE OR ACT OF ANY THIRD PERSON,
(V) SHIPPING DAMAGE; OR (VI) SERVICE OR REPAIR OF PRODUCT BY THE DEALER
WITHOUT PRIOR WRITTEN CONSENT FROM NOVATEL. IN ADDITION, THE FOREGOING
WARRANTIES SHALL NOT APPLY TO PRODUCTS DESIGNATED BY NOVATEL AS BETA SITE
TEST SAMPLES, EXPERIMENTAL, DEVELOPMENTAL, PREPRODUCTION, SAMPLE,
INCOMPLETE OR OUT OF SPECIFICATION PRODUCTS OR TO RETURNED PRODUCTS IF
THE ORIGINAL IDENTIFICATION MARKS HAVE BEEN REMOVED OR ALTERED. THE
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, WRITTEN OR ORAL, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE EXCLUDED.
NOVATEL SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, EXPENSE, OR INJURY
ARISING DIRECTLY OR INDIRECTLY OUT OF THE PURCHASE, INSTALLATION,
OPERATION, USE OR LICENSING OR PRODUCTS OR SERVICES. IN NO EVENT SHALL
NOVATEL BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND OR NATURE DUE TO ANY CAUSE.
Before shipping any material to NovAtel or Dealer, please obtain a Return Material Authorization (RMA)
number from the point of purchase.
