Chapter 5
Self Service Administration in CRM
In this chapter you will learn about:
The Self Service administration area in CRM.
Enabling people for Self Service.
Enabling companies for Self Service.
Self Service Administration
The Self Service administration area in CRM contains three tabs.
Visitor List. This tab enables you to view a list of registered
and anonymous visitors and view and edit visitor profiles.
Self Service Configuration. This tab is used for specifying
database connection settings.
Visitor Maintenance. This tab lets you manage your visitor
list, ensuring that it does not get too long or unmanageable.
Visitor List
The Visitor List page lets you:
View a list of anonymous and registered visitors to the Self Service Web site.
Visitor List page showing all visitors
Filter the visitor list to view anonymous visitors only.
Self Service Guide 5–1
