Anonymous Visitors
Anonymous Visitors
Anonymous visitors are visitors who are not registered as CRM Self Service users
and who, therefore, do not have a logon ID or password to access certain areas of
the Self Service site. The following example illustrates what functionality can be
designed specifically for anonymous users.
Note: This functionality is not
currently implemented in the demo.
Anonymous users can be given access to certain areas of the Web site. They
navigate to these areas simply by clicking on the relevant links. Anonymous
users can access the following areas of the Panoply Web site:
About Us—an information page.
Services—an information page.
Support—anonymous users can only get as far as the support logon pages,
but since they are not registered users, they cannot enter the support area.
Contact Us—an information page.
Careers—an information page.
Home—the home page.
Newsletter—a page with specific Self Service functionality.
Newsletter
The Newsletter area of the Panoply Self Service site can be designed especially for
anonymous users.
To access the Newsletter area of the site:
1. Select the Newsletter tab.
The Newsletter input form is displayed.
Newsletter input form
2. Complete the fields on the input form.
6–2 Sage CRM
