Self Service Administration
The Self Service Configuration page is displayed.
Self Service Configuration page
3. Select the Change button.
4. Enter the changes and select the Save button.
The table below explains the standard fields on the Self Service
Configuration page.
Field Description
Database Driver The type of driver on which the Self
Service database sits.
Database Server The name of the server on which the
Self Service database sits.
Database Name The name of the Self Service
database.
Database User Name The ID of the user who will be used
to connect to the Self Service
database.
Database Password The password of the user who will
be used to connect to the Self Service
database.
Enterprise Driver The type of driver on which the
CRM database sits.
Enterprise Server The name of the server on which the
CRM database sits.
Enterprise Name The name of the CRM database.
Enterprise User Name
The ID of the user who will be used
to connect to the CRM database.
Enterprise Password The password of the user who will
be used connect to the CRM
database.
Session Expires In
(Hrs)
How long the Self Service session
lasts for until the user is logged out.
Self Service Guide 5–3
