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Registered Visitors
Case Summary page
Logging a New Case
To log a new case while you are still logged onto the Support area:
1. Select the Report a Problem hypertext link.
The Report a Problem form is displayed. As you can see, the case is assigned
a ReferenceID by default.
Problem Details input form
2. Type in the problem details, and select the Save button.
The new case is logged.
Requesting Information
To request information on a specific product while still logged onto the
Support area:
1. Select the Request Information hypertext link.
The Request Information input form is displayed.
6–6 Sage CRM