Chapter 3
The Self Service Web Site
In this chapter you will learn about:
Planning a Self Service Web site.
Understanding basic Self Service architecture.
Creating and adding functionality to a Self Service Web site.
Planning a Self Service Web Site
To begin creating a Self Service Web site:
1. Draw up design specifications for the look and feel of the Web site, as well as
for the functionality the customer requires on the site.
2. Review the corporate Web site and determine whether you can reuse any
Web pages, logos, and other images. This will enable you to reflect the look
and feel of the corporate Web site on your Self Service site.
The level of functionality you can include on your Self Service Web site and
the extent to which you can customize depends on whether you have the
Extensibility Module. The functionality available with and without the
Extensibility Module is discussed in "Customizing the Self Service Web Site"
in this chapter.
3. You may want to use the demo Self Service Web site as a template to create
your Web site. The demo site is created if you have the Extensibility Module,
and if you selected the Sample Self Service Support Site checkbox during the
CRM installation.
The demo site is typically created in:
C:\Program Files\Sage\CRM\CRMSelfServiceDemo
It contains ASP pages that reference eWare blocks, image files, and includes
files (including the EWARESS.JS file). These files create the basic Self Service
functionality. You will need to carry out further customization according to
your implementation requirements.
Self Service Guide 3–1
