Chapter 6
Self Service Functionality
In this chapter you will learn about:
The Self Service functionality available to anonymous visitors and registered
visitors.
Logging On
The following examples illustrate a typical Self Service Web site, the functionality
contained in it, and how visitors navigate it.
The Self Service Web site has been designed for a company called Panoply
Technologies, a Dublin-based wireless and Internet software provider.
For the main part, the examples assume that you are a visitor to Panoply’s Self
Service Web site.
To log onto the Self Service Web site:
1. Type the Self Service address in your Web browser. A typical Self Service
URL will look something like this, depending on where the Web site is
installed:
http://localhost/CRMselfservicedemo/about.asp
The Self Service home page is displayed.
Self Service Home Page
Self Service Guide 6–1
