Tripp Lite SMART2500XLHG Manual

A SERVICE OF

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12

Storage and Service

Storage

BeforestoringyourUPS,turnitcompletelyOFF:withtheUPSONandreceivingutilitypower,

pressandholdthe“ON/OFF/STANDBY”buttonforonesecond(analarmwillbeeponcebriefly

aftertheintervalhaspassed);then,unplugtheUPSfromthewalloutlet.IfyoustoreyourUPS

foranextendedperiodoftime,rechargetheUPSbatteriesonceeverythreemonths:plugthe

UPSintoawalloutlet;allowittochargefor12hours;andthenunplugitandplaceitbackin

storage.Note:afteryouplugtheUPSin,itwillautomaticallybeginchargingitsbatteries;

however, it will not supply power to its outlets (see Quick Installation section). If you leave your

UPSbatteriesdischargedforanextendedperiodoftime,theywillsufferapermanentlossof

capacity.

Permissible Storage and Transportation Conditions

Humidity 0-95%Non-Condensing

Temperature -15°Cto45°C;5°Fto113°F

Elevation 0 to 50,000 ft.

Service

BeforereturningyourUPSforservice,followthesesteps:

1. Review the installation and operation instructions in this manual to ensure that the service

problem does not originate from a misreading of the instructions. Also, check that the UPS

System's circuit breaker(s) are not tripped. This is the most common cause of service

inquiries which can be easily remedied by following the resetting instructions in this manual.

2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call

TrippLiteat(773)869-1233.AservicetechnicianwillaskfortheUPS'smodelnumber,

serial number and purchase date and will attempt to correct the problem over the phone.

3.Iftheproblemrequiresservice,thetechnicianwillissueyouaReturnedMaterial

Authorization (RMA) number, which is required for service. If you require packaging, the

technician can arrange to send you proper packaging. Securely pack the UPS to avoid

damage during shipping. Do not use Styrofoam beads for packaging. Any damages (direct,

indirect, special, incidental or consequential) to the UPS incurred during shipment to Tripp

Lite or an authorized Tripp Lite service center is not covered under warranty. UPS Systems

shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation

charges prepaid. Mark the RMA number on the outside of the package. If the UPS System is

within the 2-year warranty period, enclose a copy of your sales receipt. Return the UPS for

service using an insured carrier to the address given to you by the Tripp Lite service

technician.

Battery Replacement Door: Under normal conditions, the original battery in your UPS will last

severalyears.Batteryreplacementshouldbeperformedonlybyqualifiedservicepersonnel.

Referto“BatteryWarnings”intheSafetysection.ShouldyourUPSrequirebattery

replacement,visitTrippLiteontheWebatwww.tripplite.com/support/battery/index.cfmtolocate

the specific replacement battery for your UPS.

Battery Replacement

1

Carefully pull the

front panel away from

the UPS.

Place front panel on top of the unit.

1

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