68 6 - Maintaining and troubleshooting ENWW
Resetting the control panel language
1 Press (Power button) to turn off printer.
2 Press and hold (Power button) and then press (Select button) once.
3 Release (Power button).
The printer will initialize and prompt for language selection.
4 Scroll using (Up Arrow button) or (Down Arrow button) and press (Select button)
to select the language.
Resolving printing problems
Printer shuts down unexpectedly
Check power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. See Printer specifications for voltage requirements.
All printer lights are blinking
A non-recoverable error has occurred
Reset the printer. See To reset the printer.
If the problem persists, contact HP. See Support and warranty.
Printer is not responding (nothing prints)
Check printer setup
See General troubleshooting tips.
Check the printhead initialization
When printheads are installed or replaced, the printer automatically prints two alignment
pages to align the printheads. This process takes about eight minutes. You can print
documents only after the automatic alignment pages have been printed.
Check the printer software installation
If the printer is turned off when printing, an alert message should appear on your computer
screen; otherwise, the printer software might not be installed correctly. To resolve this,
uninstall the software completely, and then reinstall the printer software. See Uninstalling
the printer software.
