ENWW Poor print quality and unexpected printouts 71
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver.
Check the Preserve Layout setting (Windows)
If you are using an auto-duplex unit to do automatic duplex printing, ensure Preserve
Layout is selected in the printer driver. Clearing this option may result in unwanted
page breaks. See Printing on both sides (duplexing).
Check the printer location and length of USB cable
If the solutions do not work, the problem may be caused by the inability of the application
to interpret print settings properly. See the release notes for known software conflicts;
or refer to the application’s documentation, or contact the software manufacturer for
specific help.
Poor print quality and unexpected printouts
Check the printheads and ink cartridges
Replace any clogged or worn printheads or low ink cartridges (see Maintaining the
printheads), and try to print again.
Check the paper quality
The paper might be too moist or too rough. Make sure the media used meets HP
specifications (see Selecting print media), and try to print again.
Check the type of media loaded in the printer
z Make sure the tray supports the type of media you have loaded. See Understanding
specifications for supported media.
z Make sure you have selected the tray in the printer driver that contains the media you want
to use. See Changing print settings.
Check the printer location and length of USB cable
See Check the printer location and length of USB cable.
