Paper problems
Printer prints on multiple sheets at once
Paper weight
The printer might print on multiple sheets of paper at once if
the paper is under the recommended paper weight. Use
paper that meets the recommended paper weight. For paper
weight specifications, see the reference guide that came with
the printer.
Paper is loaded improperly
The printer might print on multiple sheets of paper at once if
the paper is loaded too far toward the back of the printer.
Reload paper into the paper tray, pushing the paper until you
feel resistance.
The printer also might print on multiple sheets if different
paper types are loaded in the printer. For example, photo
paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the
document that you are printing.
Printer will not feed paper
Try one or more of the following solutions:
● Reduce the number of sheets in the paper tray.
● Remove the paper from the tray, then reload the paper.
● Use a different type of paper.
