22 Product information EN
Service approach
Repair of the printer normally begins with the use of the printer’s internal diagnostics in conjunction
with the troubleshooting procedures in Chapter 7. Once a faulty part is located, repair is generally
accomplished by assembly level replacement of Field Replaceable Units (FRUs). Some mechanical
assemblies may be repaired at the subassembly level. PCA component replacement is not
supported by Hewlett-Packard. Part numbers for all FRUs are located in Chapter 8 of this manual.
Parts Exchange Program
HP offers remanufactured assemblies for some selected parts. These are identified in Chapter 8 and
can be ordered through HP’s
Commercial Service and Support Organization-Americas (CSSO-A), or
Commercial Service and Support Organization-Europe (CSSO-E)
.
Ordering parts
Field replaceable part numbers are listed in Chapter 8 of this manual. Replacement parts may be
ordered from HP's Commercial Service and Support Organization-Americas (CSSO-A), or
Commercial Service and Support Organization-Europe (CSSO-E).
Ordering related documentation
Table 1-6 on the following page lists part numbers and where to order related documentation.
Contacting HP to place an order
To order parts or related documentation, contact one of the following HP support organizations:
l CSSO-A (Commercial Service and Support Organization-Americas)
(800) 227-8164 (U.S. Only)
l CSSO-E (Commercial Service and Support Organization-Europe)
(49 7031) 142253
Table 1-6 Related documentation
Description Part Number CSSO-A CSSO-E
HP LaserJet Family Quick Reference Service Guide 5021-0369 X X
HP LaserJet 5L Printer User’s Manual C3941-90901 X
HP LaserJet 6L Printer User’s Manual C3990-90901 X
HP LaserJet 6L Pro Printer User’s Guide C8060-90901
HP PCL5 Printer Language Technical Reference Information
Package
5010-3994 X X
HP LaserJet Printer Family Paper Specifications Guide 5963-7863 X X
LaserJet Basic Hardware Training Course 5961-0880 X X
HP LaserJet 5L/6L/6L Gold/6L Pro Service and Support
Documentation and Training CD-ROM
C8060-60102
(English)
C8060-60103
(Simplified Chinese)
X
X
X
Service.book Page 22 Thursday, September 14, 2000 11:15 AM
