Software Installation Troubleshooting
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When I enter a work order at a
meter, I get a “WO
REJECTED” message, even
though I know the work order
exists in the DMS and is open.
Why?
When a work order is sent to the PC from a meter, the PC must validate the
work order with the ADP DMS. If, for any reason, the work order cannot be val-
idated (the work order is closed, it has a status that doesn’t allow the addition
of charges, the network between Matrix and the DMS is down, etc.), the PC
returns this message to the meter. You could try adding the work order at the
PC for better detail on why the work order isn’t being validated.
Within the Matrix/ADP interface
setup screens, I’ve configured
a fluid to use part number XYZ.
When I dispense this fluid
against an open work order, I
get a message that says “Sale
price of zero calculated; sale
price must be supplied.”
What’s going on?
This can happen if the DMS is configured to prompt for a sale price when add-
ing this part number to a work order. You must set a unit sale price in the
Matrix/ADP unit pricing screen for this fluid.
