Interactions (Standard Group Coverage)
●
Attendant Console, Direct Trunk: If the Direct Trunk attendant is a receiver for
a Call Coverage Group and extends a call (using the Start button or Selector Console)
that is unanswered/busy to a member of the group, the call will return On the
Return-On-Don’t-Answer (RTN-DA) or Return-On-Busy (RTN-BUSY) button, not on
the attendant’s COVER-GRP button.
● Automatic Intercom: Auto-Intercom calls do not receive call coverage.
● Call Coverage—
Individual: Unanswered calls to a station, provided both
Individual and Group Call Coverage, will first ring at the Individual Coverage station
and then, after a second delay cycle and still unanswered, will ring at the Group
Coverage station.
●
Call Coverage/Station Hunting: A call to a busy single-line voice terminal that is
both a member of a Station Hunting group and a Call Coverage sender will first hunt
for an idle station to service the call. If none is available, the call will be sent to
coverage.
● Call Pickup: Call Pickup is independent of call coverage. When a call is answered
via Call Pickup, all Cover buttons associated with the called party go idle.
●
Direct Group Calling (DGC): A call to a DGC group member will receive coverage
if the member is also a Call Coverage sender. Calls to a busy DGC group do not
receive call coverage.
Instead, after a predefined number of rings, the call will be
transferred to delay announcement (if provided), or ringing will be transferred to all
button appearances of the line.
● Exclusion: If a call coverage receiver invokes Exclusion after answering a coverage
call, all other terminals (including the attendant and the covered station) are
excluded from the call. The covered user cannot enter the call until EXCLUSION is
pressed a second time by the covering user.
● Hands-Free-Answer On Intercom: An incoming (inside) call will not receive call
coverage if auto-answer is activated, since the set will answer the call (whether the
user is present or not.).
● Night Service: Directed Night Service calls do not receive call coverage.
● Personal Dial Codes: Calls directed to a station because another non-floating PDC
is logged in there
do not receive the coverage treatment of the logged-in station.
Such calls return to their home station and receive that station’s coverage
(immediately upon return).
Calls to logged-in
floating PDCs, on the other hand,
receive the
same coverage treatment as any other calls to the logged-into station.
They, of course, have no home station to return to.
● Personal Lines: Personal line calls receive the coverage of the principal (owner)
station for that line. Other line appearances (even if administered to ring) will not
receive coverage.
● Tie Trunks: Tie Trunk calls directed at a user with call coverage receive normal call
coverage treatment.
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