MUSIC-ON-HOLD
Description
Provides rnusic or other audible indication to a held party on an outside line.
On an outside call, if the user places the call on Hold, or after a call into a DGC group
receives the delay announcement, music is provided to the calling party.
Music-On-Hold is not invoked when a conference call is placed on hold or when the attendant
“Start” facility is used to place a call on hold.
When a multiline voice terminal user places a call on hold, the status LED of the held line
winks and music is provided to the held party.
The user may return to the held party by
pressing the button associated with the held call.
The status LED lights steadily, music is
removed from the line, and a talking connection is again established.
When a single-line voice terminal user places a call on hold by pressing the switchhook
momentarily, the calling party is connected to music or a recording. The station may return
to the held call by pressing the switchhook a second time. The music is removed from the
line and the held party is reconnected to the user.
If a caller receives music because all members of a DGC group are busy, when a group
member becomes available to answer the call, music is removed and the calling party is
connected to the DGC member.
Music-On-Hold is not provided for data calls or inside calls.
Considerations
Music-On-Hold lets the waiting party know that he or she is still connected.
During the process of transferring a call or setting up a conference, the affected parties are
placed in a
“special hold” condition. In V1 systems, the parties on special hold will receive
music. In V2, an administration option allows Music-On-Hold to be enabled or disabled for
“Special Hold.”
Interactions
● Attendant Splitting One-Way Automatic: Music-On-Hold is not provided when
the attendant presses START.
● Conference:
An outside line placed on hold when CONFERENCE is pressed will
hear music if provided.
● Call Park: Parked calls (except parked conferences) receive music.
● Direct Group Calling:
An incoming call to a busy DGC group that provides a
recorded delay announcement will receive music after the announcement.
Administration Requirements
Assign a port on a TN742 Analog Line or ZTN78 Tip Ring Line CP as required for
the music/message source (special feature port type = 254).
For V2 only: allow Music-On-Hold for special hold (Y/N)
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