200 Chapter 11 Services and support resources EN
to anyone with FTP access to the Internet. Access through the
World Wide Web is available at URL http://www.hp.com/go/support
or http://www.hp.com/go/resellertraining/.
Telephone assistance—in warranty
Call the HP Customer Care Center at (208) 323-2551 Monday through
Friday from 6 am to 10 pm (Mountain Time) free of charge during the
warranty period. However, your standard long-distance telephone
charges still apply. Have your system nearby and your serial number
ready when calling.
Telephone assistance—post-warranty
Post-warranty telephone assistance is available to answer your
product usage questions at the HP Customer Care Center. Call
(900) 555-1500 ($2.50 per minute, U.S. only) or call (800) 999-1148
($25 per call, Visa or MasterCard, U.S. and Canada) Monday through
Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain
Time). Charges begin only when you connect with a support technician.
*Prices subject to change.
Hardware repair services
To locate a local authorized repair center for hardware repair needs, call
(800) 243-9816. HP also offers a variety of service contract options to
complement the standard warranty by calling (800) 743-8308 (U.S.) or
(800) 268-1221 (Canada).
Note
Additional service telephone numbers are listed at the back of this
manual.
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