Kodak ESP 9 Printer User Guide 83
Troubleshooting “quick start”
Kodak provides several methods to help you troubleshoot your All-in-One printer issues.
Here are some quick tips:
• Turn off your printer and then unplug it. Wait five seconds, and then plug the power
cord back into the printer. Finally, turn the printer back on.
• Confirm that you are using a 2.0 USB cable to connect the printer to your computer. If
you need to buy one, they are available online at www.kodak.com/go/aio
, or from your
local electronics and printer retailer.
• Make sure that you have the most up-to-date All-in-One printer software and Help files
from the Internet. Visit www.kodak.com/go/support
to download the latest files.
• View the troubleshooting information found in Kodak Home Center software on your
computer. After opening Home Center, click the question mark (
?) button:
• Macintosh: The button is located at the lower-left of the Home Center window.
• Windows: The button is located at the upper-right of the Home Center window.
Use the Help window to view troubleshooting topics. (Windows users can also select
Troubleshoot from the Help panel on the main Home Center window.)
• You can also get troubleshooting help at the Kodak Web site. Visit www.kodak.com/
go/support for support for your Kodak printer.
General troubleshooting
Printer fails to power on
Probable Cause
The power supply is not properly connected.
10
Troubleshooting
Note: Many issues with degradation in performance or print quality can be
resolved by meeting or exceeding the recommended system requirements. See
Chapter 11 on page 83.
