MSL6000 series tape library user guide 113
301C Drive Get General Status Fail
(Drive communication failed.)
• Press the Enter button to reboot.
• Ensure the drive shows good status
through the drive status window.
• Deactivate the drive using the GUI control
panel maintenance menu.
• Reseat the drive.
• Check cabling.
• Load/unload a cartridge to the drive to
verify.
• Check the tape cartridge used in the last
operation for damage.
• Run the cartridge cycle diagnostic to
verify.
301D Drive Get Status 3 Fail • Press the Enter button to clear the
message.
• Contact support.
301E Drive Unload Fail • Make sure the drive shows good status
through the drive status window.
• Try unloading then loading the cartridge
via the Move Media option using the
LCD touch display.
3020 Undefined Config
(In loader, unexpected configuration, not
a 5U or 10U model. In diagnostics,
invalid source or destination.)
• Press the Enter button to clear the
message.
• Contact support.
3030 Orphan Cartridge not stowed
(The loader could not successfully stow an
orphan cartridge to a bin.)
• Unload magazine, remove a tape,
replace the magazine, and retry the
operation.
3031 Chassis S/N Mismatch. Previous S/N
retained
(The serial number scanned from the bar
code label does not match the value
stored in non-volatile memory.)
• Press the Enter button to clear the
message.
• No action is required. This error is
expected when replacing the controller
board. If controller board was not
replace, then contact support.
3032 Chassis S/N Character count is not
correct
(A valid serial number bar code label
could not b read.)
• Press the Enter button to clear the
message.
• Contact support.
Table 10 Fault Symptom Codes (continued)
FSC Message ERP
