Troubleshooting138
An Ultrium cartridge that has data
written to it and is write-protected
restores very slowly.
• LTO Cartridge Memory has failed, and the drive
cannot use the tape directory information to recover
the data. The data can still be recovered, but may
take longer than normal.
• Contact your authorized support provider for more
information.
Cannot write to tape. • Check the write-protect tab on the tape to assure
write-enabled status.
• Ensure that the application software does not have
the write-protect setting activated.
• Check the host device file system access permissions.
• Verify that you are using the correct tape type for
your drive technology.
• Try a new tape.
CAUTION: During the troubleshooting process, do not
put the tape in question into another drive, since
damaged tapes can damage drives.
Cannot load the cleaning cartridge. • Ensure you are using an approved cleaning
cartridge for your drive type.
• Verify that the reserved cleaning slot is set up
correctly and that the cartridge is in the correct slot.
The slot numbering may be affected when manually
loading a magazine, changing the number of mail
slots, or using the default numbering scheme which
begins with zero.
• Contact your authorized service provider.
Connections
Changed the drive SCSI ID, but the
new ID is not recognized by the host
computer.
• Check that all SCSI devices on the same bus have
different ID numbers.
• Reboot the host.
• Check for proper cabling and termination.
• Contact your authorized service provider.
Table 11 Troubleshooting General Problems (continued)
Problem Solution
