Chapter 5 Problem Solving 211
Understanding Printer Messages
13.x PAPER JAM
[LOCATION]
Remove jammed paper from the specified location (page 176
).
Open and close the top cover to clear the message.
If the message persists after all jams have been cleared, a sensor
might be stuck or broken. Contact an HP-authorized service or
support provider. (See the HP Customer Care
pages at the front of
this user guide.)
20 INSUFFICIENT
MEMORY
alternates with
PRESS GO TO
CONTINUE
The printer received more data than can fit in its available memory.
You might have tried to transfer too many macros, soft fonts, or
complex graphics.
Press G
O
to print the transferred data (some data might be lost),
then simplify the print job or install additional memory (page 392
).
21 PAGE TOO
COMPLEX
alternates with
PRESS GO TO
CONTINUE
The data (dense text, rules, raster or vector graphics) sent to the
printer was too complex.
Press G
O
to print the transferred data. (Some data might be lost.)
To print the job without losing data, from the Configuration Menu in
the printer control panel, set PAGE PROTECT=ON, print the job, and
then return PAGE PROTECT=AUTO. (See page 375
.) Do not leave PAGE
PROTECT=ON; it might degrade performance.
If this message appears often, simplify the print job.
Printer Messages (continued)
Message Explanation or Recommended Action
