Chapter 5 Problem Solving 236
Correcting Output Quality Problems
Garbled pages print,
there are overprints, or
only a portion of a page
prints.
z Make sure that your software application is configured for
the correct printer.
z Replace the printer interface (I/O) cable with a cable you
know works to see if the cable is defective.
z Your parallel printer cable might be defective. Use a
high-quality cable; see page 38
for an HP cable part
number.
z Set the PERSONALITY item in the Configuration Menu to AUTO
(page 375
). The printer may have been set to PCL and a PS
job was sent to the printer, or vice versa.
z Data sent to the printer may be corrupt. Try sending another
file to see if it prints.
The job was not
duplexed.
z Turn the printer off. Make sure that the duplexer is properly
installed. Turn the printer on.
z Make sure that you are using the correct paper size
(page 328
).
z You may need to add more printer memory (page 397
).
z Make sure that you are following the guidelines for printing
on both sides of the paper (see 111
).
Printing is Incomplete or Incorrect (continued)
Situation Solution
