Chapter 5 Problem Solving 251
Correcting Output Quality Problems
Problems with the Optional 8-bin Mailbox
Situation Solution
Printer does not
recognize the Mailbox.
z Make sure that the 8-bin Mailbox has been configured in the
printer driver. See page 56
for more information on
accessing the printer driver.
z Make sure that the cable from the 8-bin Mailbox is plugged
into the printer C-link connector. If not, turn the printer off,
plug the cable into the C-link connector, then turn the
printer back on. See page 255
for cabling configurations.
z Make sure that all bins are properly installed.
z If the printer still does not recognize the 8-bin Mailbox,
contact your dealer or authorized HP service provider.
Paper jams and paper
feeding problems.
z Make sure that you are using the supported paper weights
(page 330
).
z Do not pull paper out of the bins while printing.
z Check cables and connectors between the printer and the
mailbox. See page 255
for cabling configurations.
z Repeated paper jams in the multibin mailbox area might
indicate that the printer and multibin mailbox are set up on
an uneven floor. Remove the toner cartridges, and then
move the printer to a level location. Reinstall the toner
cartridges.
