Chapter 5 Problem Solving 237
Correcting Output Quality Problems
Data is missing, but there
are no printer messages.
z Check your software application to be sure the print file
contains no errors.
z Check your cable to make sure that it is securely connected
to both the printer and the computer.
z Your parallel printer cable may be defective. Use a
high-quality cable; see page 38
for an HP cable part
number.
Printing stops in the
middle of the job.
z Check the control panel display for an error message.
z If you are on a network, make sure the computer is correctly
configured and there is not a network problem (see your
network administrator).
z Check the line voltage to make sure that it is steady and
within printer specifications. (See page 328
.) Turn the
printer off and then back on.
z Check the time-out setting in your network application. You
might need to increase it.
z If you are trying to copy a file to the printer from the DOS
prompt, use the copy command COPY [filename] LPTn /B
printer port, such as LPT1 (where n is the port number).
Note
To output the page, you might have to send a form feed
command from the computer.
Printing is Incomplete or Incorrect (continued)
Situation Solution
