Chapter 5 Problem Solving 258
Correcting Output Quality Problems
Problems with the Optional Envelope Feeder
Situation Solution
Envelope jams and
envelope feeding
problems.
z Make sure the envelopes are within the specifications listed
on page 343
.
z Make sure the envelopes are properly loaded.
z Make sure the envelope weight on the feeder is down.
z Make sure the Optional Envelope Feeder extension is fully
pulled out.
Multiple envelopes feed
into the printer.
The first envelope to be fed must be closer to the pick up roller
than the others.
No envelopes are fed into
the printer.
z Make sure you are not overloading the envelope feeder.
z When loading the envelopes, be sure to push them all the
way down to touch the rollers.
Printer does not
recognize the Optional
Envelope Feeder.
z Turn the printer off, remove and re-install the Optional
Envelope Feeder, then turn the printer back on.
z Make sure the Optional Envelope Feeder has been
configured in the printer driver. See page 59
for more
information on accessing the printer driver.
