Chapter 5 Problem Solving 232
Correcting Output Quality Problems
Software, Computer, and Printer Interface Problems
Print Job Does Not Print
Situation Solution
Printer is off or not
connected to an active
power source.
Make sure the printer is on and that all power cables are firmly
plugged into both the printer components and an active power
source.
Printer is offline. Press G
O
to put the printer online. The printer control panel
should display READY
and the Ready light should be lit.
Port is configured and
working properly.
z Connect another printer to current port and print.
z Make sure the print job is being sent to the correct port
(LPT1 or network printer port, for example).
Printer is online but not
receiving data (the Data
light does not blink).
z Check for loose I/O cable connections at the printer and
computer or network port.
z Try your I/O cable on a system that you know works.
z Check that the correct interface cable was selected and
securely connected to both the printer and the computer. If
the cable is not correctly configured, see the getting started
guide for configuration information.
Printer displays a
message.
See Understanding
Printer Messages starting on page 198 for
printer messages and recommended actions.
