Chapter 16 Troubleshooting
V300 User’s Guide
123
2 You cannot log in to the web configurator while someone is using Telnet to access the
V300. Log out of the V300 in the other session, or ask the person who is logged in to log
out.
3 Disconnect and re-connect the power adaptor or cord to the V300.
4 If this does not work, you have to reset the device to its factory defaults. See Section
2.1.2 on page 33.
V I cannot Telnet to the V300.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.
V I cannot use FTP to upload / download the configuration file. / I cannot use
FTP to upload new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.
16.2 Internet Access
V I cannot access the Internet through the V300.
1 Check the hardware connections, and make sure the LEDs and the LCD screen are
behaving as expected. See the Quick Start Guide and Section 2.1 on page 29.
2 Disconnect all the cables from your device, and follow the directions in the Quick Start
Guide again.
3 If the problem continues, contact your ISP.
V I cannot access the Internet anymore. I had access to the Internet (with the
V300), but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs and the LCD screen are
behaving as expected. See the Quick Start Guide and Section 2.1 on page 29.
2 Restart the V300.
3 If the problem continues, contact your ISP.
