Chapter 20 Troubleshooting
NetAtlas Workgroup User’s Guide
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20.3 Problems Finding a Device
20.4 Uninstalling the EMS
When you install a new EMS version, the setup program automatically detects and uninstalls a
previous EMS version.
Or you can manually uninstall the EMS. Follow the steps below.
1 Click Start > Settings > Control Panel > Add/Remove Programs. The Add or
Remove Programs dialog box opens.
Figure 163 EMS: Remove
2 Select ZyXEL NetAtlas Workgroup V1.02 and then click Change/Remove (or Add/
Remove depending on your version of Windows).
Table 127 Problems Accessing the EMS
PROBLEM CORRECTIVE ACTION
In the SNMPc
Management
Console I cannot
find my device
Check that you have compiled and added the MIBs correctly.
Check that you have enabled auto-discovery.
Check that the map object properties are correct for initial installation. Make sure
the IP address entered is the IP address of the switch you want to manage via the
EMS.
Check that the ODBC driver is correctly configured.
Make sure that PostgreSQL is running.
Make sure that the computer you have installed the EMS on, is connected to the
network where the switch is located.
Make sure your computer’s Ethernet card is working properly.
If the problem still persists, uninstall and re-install the EMS software.
