IES-1000 User’s Guide
37-4 Troubleshooting
Table 37-7 Troubleshooting the Password
CORRECTIVE ACTION
Refer to section 36.2 to update your firmware. All settings will return to default values, so any configurations
you have made will be lost.
37.8 Local Server
The computer behind a DSL modem or router cannot access a local server connected to the IES-1000.
Table 37-8 Troubleshooting a Local Server
STEPS CORRECTIVE ACTION
1 Refer to section 37.2 to make sure that the subscriber is able to transmit to the IES-1000.
2 Make sure the computer behind the DSL device has the correct gateway IP address configured.
3 Check the VLAN configuration of the Ethernet port on the network module (refer to Chapter 28 ).
4 Check the cable and connections between the IES-1000 and the local server.
5 Try to access another local server.
If data can be transmitted to a different local server, the local server that could not be accessed may
have a problem.
37.9 SNMP
The SNMP manager server cannot get information from the network module.
Table 37-9 Troubleshooting SNMP
STEPS CORRECTIVE ACTION
1 Ping the network module from the SNMP server.
If you cannot, change the cable or IP configuration (see Chapter 33 ).
2 Check to see that the community (or trusted host) in the IES-1000 matches the SNMP server’s
community.
If these steps fail to correct the problem, contact the distributor.
37.10 Telnet
I cannot telnet into the network module.
Table 37-10 Troubleshooting Telnet
STEPS CORRECTIVE ACTION
1 Make sure that a telnet session is not already operating. The network module will only accept one
Telnet session at a time.
2 Ping the network module from your computer.
If you are able to ping the network module but are still unable to telnet, contact the distributor.
If you cannot ping the network module, check the IP addresses in the network module and your
computer. Make sure that both IP addresses are located in the same subnet (refer to Chapter 33 ).
