Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message type Description
Status messages Status messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the status message Ready
appears if the product is online.
Warning messages Warning messages inform you of data and scan errors. These messages typically alternate with the
Ready or status messages and remain until you touch the OK button. Some warning messages are
clearable. If CLEARABLE WARNINGS is set to JOB on the product SYSTEM SETUP menu, the
next job clears these messages.
Error messages Error messages communicate that some action must be performed, such as clearing a jam.
Some error messages are auto-continuable. If AUTO CONTINUE is set on the menus, the device will
continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE: Pressing any button during the 10-second auto-continuable error message overrides the
auto-continue feature, and the button function takes precedence. For example, pressing the stop
button pauses scanning and offers the option to cancel the job.
Critical-error messages Critical error messages inform you of a product failure. Some of these messages can be cleared by
turning the product off and then on. These messages are not affected by the AUTO CONTINUE
setting. If a critical error persists, service is required.
Control-panel messages
Table 3-7 Control-panel messages
Control panel message Description Recommended action
10.10.00 ERROR The product cannot read or write to the print
cartridge e-label, or the e-label is missing
from the print cartridge.
1. Verify that a genuine HP print cartridge
is installed in the product.
2. Install another print cartridge.
3. Verify that the memory tag PCA is
installed in the product.
4. Verify that the memory tag connector is
firmly seated in connector J1703 on the
ECU. You might have to remove the
main cooling fan to see this connection.
ENWW Tools for troubleshooting 197
