Problem Image example Solution
Dropouts 1. Make sure that the environmental specifications for the product are being met.
See
Environmental specifications on page 309.
2. If the paper is rough, and the toner easily rubs off, open the CONFIGURE
DEVICE menu at the product control panel. Open the PRINT QUALITY
submenu, select FUSER MODES, and then select the paper type you are
using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more
completely onto the paper. For more information, see the product user guide.
3. Try using a smoother paper.
4. If the transfer roller is deformed or damaged, replace the roller. See
Transfer
roller on page 92.
5. The high-voltage contact of the static eliminator with the print cartridge might
be dirty. Clean the contact.
6. The photosensitive drum, primary charging roller, or developing roller might
be damaged. Replace the print cartridge.
7. The fuser film might be scratched or dirty. Replace the fuser. See
Fuser
on page 100.
8. The high-voltage power supply might be damaged. Replace the high-voltage
power supply. See
High-voltage power supply (HVPS) on page 121.
Lines
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
1. Print a few more pages to see if the problem corrects itself.
2. Clean the inside of the product and run a cleaning page to clean the fuser. See
the
Print Quality menu on page 180 for cleaning page information, and Clean
the product on page 254.
3. The photosensitive drum might be scratched. Replace the print cartridge.
4. The fuser-inlet guide might be dirty. Clean the guide.
5. The fuser film might be scratched. Replace the fuser. See
Fuser
on page 100.
Horizontal lines
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
1. The photosensitive drum might be scratched. Replace the print cartridge.
2. The fuser film might be dirty or damaged. Replace the fuser. See
Fuser
on page 100.
Table 3-9 Image defect examples (continued)
ENWW Solve image-quality problems 249
