Control panel message Description Recommended action
41.X ERROR
For help press
alternates with
41.X ERROR
To continue press OK
A temporary printing error occurred. 1. Press the OK button to see if the page
will print. If necessary, turn the product
off and then on.
2. Verify that the correct size paper is
loaded in the input tray.
3. Verify that the loaded paper meets
HP specifications. If the paper sticks
together, the paper defect sensors will
detect a sheet of paper longer than what
is expected in the product.
4. Verify that all paper size settings on the
control panel, in the print driver settings,
and in the software program match.
49.XXXX ERROR
To continue turn off then on
A critical firmware error has occurred that
caused the processor on the formatter to
cease operation. This error can be caused by
invalid print commands, corrupt data, or
invalid operations. Sometimes electrical
“noise” in the cable can corrupt data during
transmission to the product. Other causes
can be poor-quality cables, poor connections,
or home-grown programs. On rare
occasions, the formatter is at fault.
1. Turn off the product, and then turn it on.
2. Press the stop button
to clear the
print job from the product memory.
3. Turn off the product, and then turn it on.
4. Print a document from a different
software program. If the job prints,
return to the first program and try to print
a different file. If the message displays
only with a certain program or print job,
contact the software vendor for
assistance.
5. If the message persists with different
software programs and print jobs,
disconnect the cables to the product that
connect it to the network or computer.
6. Turn off the product.
7. Remove all EIO devices from the
product.
8. Turn on the product.
9. If the error no longer exists, replace
each EIO device one at a time, making
sure to turn the product off and on again
as you install each device.
10. Replace an EIO device if you determine
that it causes the error.
Table 3-7 Control-panel messages (continued)
ENWW Tools for troubleshooting 201
