Control panel message Description Recommended action
Bad signature
Upgrade cancelled
The firmware upgrade code does not match
the product signature.
Download the correct firmware upgrade file
for this product, and then reinstall the
upgrade.
BLACK CARTRIDGE VERY LOW The product indicates when a supply level is
very low. Actual print cartridge life might vary.
Consider having a replacement print
cartridge available to install when print quality
is no longer acceptable. You do not need to
replace the print cartridge at this time unless
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.
If print quality is no longer acceptable, replace
the print cartridge.
Canceling... The product is canceling a job. The message
continues while the product clears the paper
path and clears any remaining incoming data.
No action is necessary.
CANNOT DUPLEX
CLOSE REAR DOOR
For help press
The rear door must be closed to duplex. Close the rear door.
Checking paper path The product is checking for possible jams or
paper that was not cleared from the product.
No action is necessary.
Checking printer The product is checking for possible jams or
paper that was not cleared from the product.
No action is necessary.
CHOSEN PERSONALITY NOT
AVAILABLE
To continue press OK
The product received a request for a
personality (product language) that does not
exist. The print job is canceled.
Print the job using a printer driver for a
different product language, or add the
requested language to the product (if
available).
To see a list of available personalities, print a
configuration page.
CLEANING DISK <X>% COMPLETE
Do not power off
alternates with
CLEANING DISK <X>% COMPLETE
For help press
The storage device is being sanitized or
cleaned. Do not turn off. Product functions
are unavailable. The product automatically
turns off and then on when finished.
No action is necessary.
CLEANING PAGE ERROR
Open rear door
You are processing a cleaning page with the
rear door closed.
Open the rear output bin to begin creating or
processing the cleaning page.
CLEANING...
DO NOT GRAB PAPER
The product is performing an automatic
cleaning.
No action is necessary.
Clearing event log The product is clearing the event log. No action is necessary.
Clearing paper path The product jammed or was turned on and
paper was detected in a wrong location. The
product is automatically attempting to eject
the pages.
Wait for the product to finish trying to clear the
pages. If it cannot, a jam message displays
on the control panel.
Table 3-7 Control-panel messages (continued)
ENWW Tools for troubleshooting 207
