Jam causes and solutions
Jams in the top cover and product cassette
Cause
Solution
The cassette separation pad is worn or deformed. Replace the cassette separation pad. See Tray 2, Tray 3, or
Tray 4 separation pad on page 90.
The cassette pickup roller is worn or deformed. Replace the cassette pickup roller. See Tray 2, Tray 3, or Tray
4 pickup roller on page 88.
Poor contact of the cassette pickup solenoid drive connector. Reconnect the connector (J1601) on the ECU.
The cassette pickup solenoid is defective. Replace the cassette pickup solenoid. See Cassette pickup
(Tray 2) solenoid or Tray 1 (multipurpose tray) pickup solenoid
on page 115.
The registration roller is dirty, worn or deformed. Clean the registration roller if it is dirty.
The registration assembly is defective.
●
Check the spring of the registration shutter and place it in
correct position.
●
Replace the registration assembly if the registration
shutter is damaged or worn. See
Registration assembly
on page 102.
The TOP sensor (PS215) lever is defective.
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the sensor if the sensor lever is damaged.
Poor contact of the TOP sensor (PS215) connector. Reconnect the connector (J507) on the high-voltage power
supply.
The TOP sensor (PS215) is defective. Replace the sensor.
Jams in the input tray area (optional 500-sheet input tray)
Cause
Solution
The 500-sheet tray separation pad is worn or deformed. Replace the 500-sheet tray separation pad. See Tray 2, Tray 3,
or Tray 4 separation pad on page 90.
The 500-sheet tray pickup roller is worn or deformed. Replace the 500-sheet tray pickup roller. See Tray 2, Tray 3,
or Tray 4 pickup roller on page 88.
Poor contact of the 500-sheet tray pickup solenoid drive
connector.
Reconnect the connector (J407) on the 500-sheet tray
connector PCA.
The 500-sheet tray pickup solenoid is defective. Replace the 500-sheet tray pickup solenoid.
Jams in input tray area (Tray 1; multipurpose tray)
Cause
Solution
The Tray 1 separation pad is worn or deformed. Replace Tray 1. See Tray 1 (multipurpose tray) cover
on page 69.
The Tray 1 pickup roller is worn or deformed. Replace the Tray 1 pickup roller. See Tray 1 (multipurpose
tray) pickup roller on page 86.
236 Chapter 3 Solve problems ENWW
