Control panel message Description Recommended action
40 EIO X BAD TRANSMISSION
To continue press OK
The connection has been broken between
the product and the EIO card in the specified
slot [X].
Note: EIO 0 is reserved for the HP Jetdirect
embedded print server.
Press the OK button to clear the error
message and continue printing.
40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK
The connection has been broken between
the product and HP Jetdirect print server.
1. Print the configuration and Embedded
JetDirect pages to verify that the card
status is “Ready,” and that the protocol
reads “Ready.”
2. Verify that all the configuration
parameters (IP address, configuration
method, and domain) are correct.
3. Verify that you are using a working
network cable.
4. Verify you can “ping” a network address
from the product.
5. Verify that the HP JetDirect print server
has the latest firmware. HP JetDirect
firmware is part of the product firmware.
Find the latest product firmware at
www.hp.com.
41.3 UNEXPECTED SIZE IN TRAY 1
MANUALLY FEED <TYPE> <SIZE>
You have configured Tray 1 for a different
size of paper than the print job requires.
NOTE: This error can be caused by a multi
feed problem. Open, and then close, the
cartridge door to clear the error message. If
the error persists, and the tray is correctly
configured, try cleaning the Tray 1 pickup
roller (or you might have to replace the roller).
Reload the tray with the correct paper size.
If another tray contains the correct size, the
product prompts you to press the OK button
to use another tray.
41.3 UNEXPECTED SIZE IN TRAY <X>
For help press
alternates with
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
You have configured the tray for a different
size of paper than the print job requires.
NOTE: This error can be caused by a multi
feed problem. Open, and then close, the
cartridge door to clear the error message. If
the error persists, and the tray is correctly
configured, try cleaning the Tray 1 pickup
roller (or you might have to replace the roller).
1. Reload the tray with the correct paper
size.
2. Make sure the paper size that is
specified in the software program, the
printer driver, and the control panel are
all the same.
3. Press the OK button and scroll to the
TRAY <X> SIZE = <Size> option.
Reconfigure the size in a tray to match
the size required for the print job.
4. If the error does not clear, turn the
product off and then on.
5. If the message persists, contact an HP-
authorized service or support provider.
Table 3-7 Control-panel messages (continued)
200 Chapter 3 Solve problems ENWW
